Please see below some of our most frequently asked questions:
Are you still accepting orders and despatching products?
Yes! We are still processing orders and despatching products. Our nursery and office staff are working hard to ensure your plants get to you as usual and like everyone we are facing new challenges on a daily basis. Our priority is closely monitoring stock and logistics to ensure we’re able to deliver your products. If we foresee any issues, we will let you know.
When will my order be despatched?
All our plants have a despatch window which you can see in our catalogue or on our website product pages. A lot of plants have been pre-ordered and these orders take priority over new orders, this simply means new orders of some plants might be despatched towards the end of the individual plant's despatch window.
Can I change or cancel my order?
To change or cancel your order please contact our customer care team either by email or phone. If you choose to contact us please be patient, we are experiencing extremely high volumes of contact at this time. Rest assured we will respond as quickly as we can.
Where are my plants?
All plants have a stated despatch period which can be found on the website and in the catalogue. We operate on a first come, first serve basis. Plants are living things and as such the growth rates can be unpredictable, and due to such strict specifications having to be adhered to before we can send out, this is why we cannot give specific delivery dates.
What is the difference between Small Plugs and Medium Plugs?
Small Plugs arrive 4-8cm from root to tip and need to be re-potted and grown on in a greenhouse or a warm, draught free environment for 4-5 weeks. We suggest they are kept in the tray for 24-48 hours after delivery, with plenty of water and light to allow the plugs to settle and recover from delivery.
What’s an evergreen plant?
An evergreen plant is a plant which retains a mantle of leaves throughout the year.
What is a Perennial plant?
A Perennial plant is a plant that lives for 2 or more years.
What is an annual plant?
An annual plant is grown outdoors in the spring and summer and survive just one season. Winter annuals germinate in autumn or winter, live through winter and bloom in winter and spring.
Can I specify a date for delivery?
Only on gift products such as Carnations. We can delay despatch after a specific date as long as it’s still in the despatch period. This means that the order will be despatched with the next available shipment from the nursery after the specified date.
How many plants can I fit into a hanging basket, tub or container?
A general guide is 3-4 planted of 10-12” (25-30 cm) to stop strangulation, and around 4-6” apart.
When is the best time to water plants?
Early in the morning or late in the evening, as this avoids the sun and water scorching the leaves.
Why haven’t my plants flowered?
Always enquire if the foliage looks good, if the foliage is healthy the plant may just need a little more time, or may be lacking nutrients, in which case use a tomato fertiliser to boost them.
Why are my plants are smaller than advertised?
Our size guide refers to plants measured from the bottom of the tray to the top of the plant. This is a general guide, the nursery team also judge when the plants are ready to go from the development of the root formation.
Can't find the answer to your query? Please contact us and one of our team will respond.