How Your Order Will Arrive

Packaging

Your order will be picked and packed by our dedicated team, to arrive with you in nursery-fresh condition. As we sell a wide range of plants and accessories, we have a number of different box sizes and shapes, and our experienced packing supervisors will pick the best packaging to protect your order, so it arrives safely with you.
Our packaging is specially designed to be able to sustain damage in transit and still protect the plants inside. Where appropriate, certain plants will be packed within plastic “mini-greenhouses” prior to being placed into outer boxes or contain plastic wrapping to prevent movement – offering further protection in transit.
At YouGarden, we’re very conscious of our environmental responsibilities, so we use high-quality recycled and fully-recyclable cardboard for all our boxes. Any additional plastic packaging is also fully recyclable.

Delivery

Small, lightweight orders are often delivered by Royal Mail with your normal post. Larger items are delivered by Yodel on a fully tracked service. Please see above for further details.

In the Box

Your order will contain a Dispatch Note, which details the items on your order, pricing, and any reference numbers that relate to your order. Please double check your order on receipt to ensure that everything is as it should be. In some cases, your order may be split to arrive in multiple parcels, which will be confirmed by email upon dispatch and shown clearly on the Dispatch Note.
Where appropriate, you'll receive a Care Guide with your order. Please read this thoroughly on receipt, as it will help you to get the best out of your plants!
You'll also get a free copy of our latest catalogue that will contain our very best offers – so don’t forget to have a browse!