In instances where we take orders for delivery within a pre-published delivery window, we will publish the expected delivery time in our printed catalogues and advertising – and repeat this in the product listing on our website.
We of course try our very best to be on time, however please allow a week or so either side of the pre-order date for dispatch, as in most cases this is weather-dependent!
If there are any major changes due to unexpected seasonal factors, we will of course try to let you know. The quickest and easiest way to keep you informed of any changes to your order is by email – so make sure that we have the correct one for you when you place your order.
If part of your order is available for immediate dispatch and part is for pre-ordered items, we will often hold on to your order to deliver in just one parcel, as this is preferred by most customers and allows us to save on packaging waste.
If you have ordered a pre-order item, yet you require part of your order immediately, we are sometimes able to split an order on request – in such cases we reserve the right to charge an additional delivery charge to accommodate this.